Workshop Description:

“You get what you measure” is a truism among managers. Therefore, it is of critical importance that you “measure the right things” to get the performance you desire. In this case, the intended outcome is performance improvement. So, don’t get caught in the trap of using historical accounting measures to measure and motivate current and future performance improvements!

Key Outcomes:

• Connecting metrics across levels of the organization
• Understanding leading vs lagging indicators
• Connecting metrics to core operational categories (SQDC)
• Drive performance improvement with incentive systems

 

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