Supervision Fundamentals Certification Support
Everything you need to successfully complete your Supervision Fundamentals Certification.
Welcome to the Manufacturers Alliance Supervision Fundamentals Certification program! Your commitment to learning and handling important leadership issues and improvement techniques in the workplace will benefit both your employer and your own professional development and identify you as a leader of these efforts. You can expect to participate in an interactive workshop format – taught by experienced practitioners.
This site is intended to guide you through your certification process.
The Manufacturers Alliance is committed to providing you with a high level of customer service. Please feel free to contact us with any comments and suggestions.
Management Training Guide
The Management Training Guide outlines how leaders can best support their team members to complete the certification and to reinforce the learnings and behavior long after the workshops and project are complete. Download and share a copy with your leader.
- Complete the 6 required workshops
- Attend the Learning to Solve Problems online Project Coaching Workshop
- Pass the online test after each required workshop
- Complete 1 Leadership Application Project
Your Online Account
To log into your online account, go to www.mfrall.com
- If you already had a login, we have not changed it
- If we set up a new account for you, your username is
your email and your default password is 123456
- If you have forgotten your password, select “Forgot your password?” and follow the prompts
- If you do not have an account, select “Create Account” and follow the prompts
Use your online account to:
- Take tests
- Track your Certification Progress & Workshop Schedule
- Access tools and templates
All tests are “Open Book,” so you may use your materials and notes from the workshop.
- On your Account Home page scroll down to Certification Progress
- Click on the appropriate test
- As you take the test, for each of the questions presented, select one answer. When you are finished, use the slide bar to scroll back to make sure you have answered all of the questions and double-check your selections (once you click “Submit” to score your test, you cannot go back and change your answers)
- Click Submit. Any questions you answered incorrectly will display the correct response
- If you have issues with the test, contact Sue Moldenhauer at firstname.lastname@example.org
As part of the certification process, applicants must provide suitable evidence of their ability to apply principles and techniques learned throughout the workshops via one (1) practical application project in their workplace and to show at least one (1) positive measurable result.
Each requirement has resources to assist you listed below it. If you have questions regarding a step, or how to utilize a resource, contact Leadership & Development Coach Jeremy Blake at email@example.com
You may also schedule a live coaching session with Jeremy here: Certification Project Coaching
Download your Project Template here: MA Project Template
Download a Sample Project here: SFC Sample Project
Select your Project Topic prior to attending the Learning to Solve Problems workshop
The Project needs to afford you the opportunity to apply skills and tools from the workshops; select a problem you would like to solve, not a “task” you need to complete
Some questions to ask when identifying a project topic are:
- What are your team’s “Pain Points?”
- What workarounds are being done?
- What communication gaps need to be addressed?
- What metrics are off track?
- What training needs are there?
- What employee survey results need to be improved?
“Selecting Your Project” eCoaching:
The 11 Project Requirements:
1: ( ) Project Introduction/Title/Signature Page
- Company name
- Applicant’s name and title
- Project name
- Team participants’ names/titles
- Company business description – 100 word max.
- Company sign-offs: names of applicant’s manager
2: ( ) Problem Statement – Define the problem without providing solutions or root cause speculation. What is the gap? What process isn’t working? Why is it worth the time and resources to solve this problem?
You will craft your problem statement during the Learning to Solve Problems Workshop. Your Problem Statement must be reviewed and approved by the Manufacturers Alliance Leadership & Development Coach before you can move forward with your project.
“Writing Problem Statements” eCoaching:
3: ( ) Project timeline – What needs to be done, by whom and by when to meet project objectives and timeline
4: ( ) Current state – Describe current conditions, starting point, etc. include quantifiable measurements
- Describe the starting point or current condition
- Challenges anticipated
5: ( ) Goals – The goals we plan to achieve
- Must be measurable
6: ( ) Major project activities and challenges
- What took place? By whom?
- What barriers or challenges did the team face?
- How were they overcome?
7: ( ) List Workshop Skills, Tools and Techniques used
- Reference your Workshop Workbooks
8: ( ) Results & final conditions
- What were the results compared to the goals?
- What was the after effect of the project?
- TBD should not be used to show results
- Avoid words like improved, implemented, updated, enhanced, increased etc. without a concrete measurable unit
“Results Vs. Actions” eCoaching:
9: ( ) Sustainment
- Think about this during the project
- How it will be perpetuated or maintained without your involvement?
- Who owns the process?
- Aim for more than “auditing” for sustainment
10: ( ) Conclusion/Lessons Learned
- What was learned?
- Challenges? How were they addressed
- How it can be leveraged elsewhere
- Suggestions for further improvements
11: ( ) Appendices
Supporting photos, notes, graphics or data charts. For example:
- Peer surveys
- Meeting notes/manager’s comments
- Charts of metrics: quality, engagement or financial trends
- Standard work, procedure updates
Manufacturers Alliance Evaluation Review:
Submission of Project
Email project to Jeremy Blake at Manufacturers Alliance, firstname.lastname@example.org with contact info.
Allow up to 5 business days for the review as outlined below.
Project Reviewer’s Criteria
- Was the project signed off as credible by the applicant’s manager?
- Is the project in an acceptable format with all requirements met, including at least one positive measurable result?
- Does the project demonstrate the applicant’s effective application of skills and tools from the certification?
- Is the applicant following up or measuring the right things to reach the stated objectives to solve the problem and sustain the results?
Reviewer’s Feedback & Certification Completion
Successful submission is followed by:
- A letter of completion with comments
- Updated online records on Manufacturers Alliance website
- A framed certificate of completion
- Unsuccessful projects will be returned for improvement and re-submission